FAQs & Fees

Do You Accept Insurance?

We are an out-of-network provider. All payments must be paid at the time of service via credit card in our secure client portal. We can provide you with an invoice or super bill to get reimbursed from your insurance company. Superbills are automatically sent to your client portal.

We recommend calling your insurance company directly to confirm your out-of-network coverage. Important questions to ask are:

1. What are my mental health benefits?
2. What is my deductible, or what is my out-of-pocket max? When does my deductible reset (typically January 1)?
3. Do you cover session codes 90791 (initial assessment), 90834 (individual psychotherapy), 90837 (individual psychotherapy), and 90847 (conjoint/family therapy)?
4. Do I have coverage for therapy via teletherapy (video or phone), with the modifier code 95 (e.g., 90834-95)?
5. Do I need pre-authorization to use out-of-network services and have them reimbursed?
6. How do I submit my claims, and how long does it take to process?

Contact us directly for more guidance.

How Much Do You Charge?

Therapy Fees

Rates vary by therapist, modality (e.g., individual, EMDR, couples, etc.) and length of session. All initial therapy intakes are an additional $25.

How Long Does Therapy Last?

The length of time varies greatly between clients and is dependent on what issues they are working through and how long they’d like to spend in therapy. Our goal is to get you to a place where you are stable, empowered, and consistently applying tools to maintain your freedom and power. Some clients work with their therapists for years, others require only 8-12 sessions. Your therapist will discuss your treatment goals with you at the start of therapy and revisit them regularly to make sure you are on the right track.

How Long Do I Work With A Coach?

Coaching is generally considered a short-term professional supportive relationship designed to help individuals achieve concrete, specific goals often in the areas of personal growth, life transitions, organization and more. Almost anyone can benefit from having a coach in their corner.

Coaching is not a substitute for therapy, although it a supportive, professional relationship. Coaching can be a wonderful complement to therapy in that coaching can offer support, encouragement and tools to help clients act on their new insights.

What Is Your Cancellation Policy?

We require 48 business hours notice for cancellations. Our offices are closed on weekends and holidays. If you cancel within 48 business hours, you will be charged the full session fee.

If you show up more than 15 minutes late to an appointment without attempting to contact your provider, you will be considered a “No Show” and charged the full session fee.

How Does Confidentiality Work?

Generally speaking, everything that is said during a therapy session is completely confidential with the following exceptions:

1. If a child, elderly or disabled person is in danger
2. If you are in danger of harming yourself or you are planning on harming another person
3. A subpoena issued by a judge
4. If you sign a release of information for your therapist to communicate with someone else

Coaching does not have the same privileged confidentiality; however, it is reasonable to expect that coaches will respect your privacy.

How Do I Meet With My Provider?

Clients can meet with their provider either in office or through a HIPAA compliant video-conferencing platform to ensure confidentiality. You can discuss meeting arrangements with your provider.

What Methods of Payment Do You Accept?

We accept HSA/FSA accounts, and all major credit cards. This is the most convenient way for us to ensure your financial information is protected. If you have security concerns, other payment methods can be discussed confidentially.

Can You Help If I Don’t Have A Mental Health Diagnosis?

Yes! While some people find diagnosis helpful or even necessary to access certain types of care, we do not always think it is necessary. We believe therapy is for everyone, regardless of whether you think you have a “problem” or know you have a certain diagnosis. However, if you are planning to receive out-of-network insurance benefits, you will have to meet the criteria for a mental health diagnosis (such as PTSD, anxiety, gender dysphoria, etc.) and this diagnosis will become part of your medical record. Please feel free to discuss any concerns with your therapist. Coaching, on the other hand, never requires a diagnosis and it is not eligible for insurance reimbursement.

How Do I Get Started?

Begin by filling out our booking form. We will support you in finding the best provider to match your needs. You can also request a free 15 minute phone consultation before booking.